FAQs

Where are you based? Where do you ship from?

We're based in the London. All LugGo orders ship directly from our office in rainy London.

 

How long will it take for my order to arrive?

Our orders typically take 3-7 days to arrive. However, sometimes factors that are out of our control might increase the wait by a few days.

 

Which days do you ship?

We will ship all orders placed before 1 pm the same day Monday-Friday. All orders placed after 1 pm on a Friday will be dispatched on Monday.

 

How do I check the status of my order?

Once your order is fulfilled you will be sent a tracking number and enter it on our site. If that doesn't work please contact us directly on Facebook, contact form or email 

 

What if I entered the wrong shipping address?

Please contact us as soon as possible. We will try to resolve this issue as best as we can. We will look at each case independently.

 

30 Day money back guarantee

Don’t worry! We’ll refund you instantly

We truly believe that we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30 days guarantee.

If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

Buying items online can be a daunting task, so we want to assure you that there is ZERO RISK involved. If you don't like it, no hard feelings. We'll make it right.